Darren Shirley, President“We want to make the process of reaching medicine to the patient for treatment seamless and easy,” says Darren Shirley, president, Direct Customer Solutions (DCS).
A keen focus on integrity and transparent communication enables DCS to make its services unparalleled in the industry.
From a third-party logistics (3PL) perspective, DCS offers an enhanced logistical process for pharmaceutical manufacturers to provide direct distribution to end-channel customers for specialty, hospital, retail, and 340B products. Its warehouse is state-of-the-art and utilizes the only pharmaceutical vertical robotics system in the country to move its partners’ products. This has enabled them to minimize human interaction, which improves the integrity of the product and data transparency.
Specialty pharmacies, hospitals, infusion sites, and clinics, including 340B covered entities and 340B contract pharmacies, can access the products they need to better serve their patients.
DCS is also making concerted efforts to be more eco-friendly. Part of its office space is powered using solar energy. The company also uses LED lighting to reduce energy consumption and utilizes rotating fans as an alternative to temperature control in its warehouses.
The DCS model creates value for both pharma manufacturers and pharmacy purchasers. By shipping with DCS on their Per Unit Fee Program, manufacturers can eliminate the chargeback that is common in the traditional wholesale model. DCS works with manufacturers to store the product, receive and validate orders, and distribute in an efficient manner. They can meet all the legal requirements associated with their respective class of trade with no chargeback data or management fees. From a buyer perspective, DCS offers standard terms (net 30), which in many cases is longer than traditional wholesaler terms. It creates relationships with the buyers to address all issues, from shortage to access.
We strive toward perfection, and in the coming years, we will be closer to achieving it. We appreciate each partner and look forward to our long-term relationships
From a packing perspective, DCS uses less plastic and more paper fill, which is likely to be biodegradable. To minimize its carbon footprint, the company has surrounded its facility with a green space, which includes streams and land that will be untouched moving forward.
“We strive toward perfection, and in the coming years, we will be closer to achieving it. We appreciate each partner and look forward to our long-term relationships,” says Shirley.
