Richard Allen, Finance Director and Responsible PersonADAllen Pharma specialises in providing medicines and medical devices to contract research organisations and clinical trial sponsors. The company’s agility is powered by a direct network of manufacturers and vetted third-party providers. Its longstanding collaborations ensure seamless and on-time delivery of generic and branded products. These deliveries always meet the specific requirements and schedules of clinical trials.
Their account managers understand client needs from start to finish, spanning all key areas. These include overseeing stock checks, a crucial factor in multi-year trials, resolving labelling and shipment issues as well as implementing preventative measures to fortify timelines. This client-centric approach makes ADAllen a preferred supplier that supports every customer's requirements while maintaining confidentiality throughout their trials.
Another cornerstone of success is the strong and longstanding relationships ADAllen has with suppliers and big pharma manufacturers. This competency is pivotal in long-term trials. ADAllen promptly collaborates with the best-suited vendors to ensure product availability.
“If a required product is unavailable, we promptly source alternate products that fit the trial specifications thanks to our adaptability and extensive partnerships worldwide,” says Richard Allen, Finance Director and Responsible Person.
Anticipating client needs, ADAllen’s team uses its vast product knowledge and leverages past learnings to fortify current and future orders. Even when challenges emerge, such as a medical device enquiry which lacks a product code, which makes it harder to identify the manufacturer, the company does detailed research to find the source or similar providers. ADAllen also arranges production for trial-specific products, ensuring the dimensions fit the customer's tooling and the evolving nature of their devices.
Regardless of the project specifications, ADAllen values regular and direct conversations on calls to build strong customer relationships. It prioritises honesty and transparency, always providing accurate lead times to keep customers updated on their order status. Supporting this capability is a third-party MHRA approved warehouse in Bedford, UK, co-operated with Movianto. This facility enables ADAllen to reliably store products received from manufacturers across Europe.
Upon arrival at the warehouse, goods are verified against orders, one batch at a time. It acquires product photos, cross-checks delivered items, confirms the correct license or part number and procures a goods received note (GRN) comprising all necessary information to eliminate anomalies. After the quality checks, it assigns shipments to customers under stringent technical agreements and enables customs clearance for delivery in various UK or Europe-based locations.
If a required product is unavailable, we promptly source alternate products that fit the trial specifications thanks to our adaptability and extensive partnerships worldwide
A notable case involved a clinical trial with a renowned manufacturer facing logistical challenges in sourcing products from Germany to the UK. ADAllen coordinated with their supplier in Germany to procure the necessary stock for a two-year trial. Navigating Brexit complexities to facilitate the product’s purchase and transfer into the UK via its Responsible Person for Import, it enabled the timely delivery of EU licensed stock to the client. This success showcases ADAllen’s ability to adeptly manage cross-border logistics and meet tight deadlines.
Such successes make ADAllen Pharma a go-to partner that uses supplier relationships and proactive strategies to offer unparalleled flexibility in delivering impeccable clinical trial supply. Looking ahead, it aims to continue honing its proficiency in tailoring logistics support for the most daunting projects and use exceptional adaptability to provide seamless clinical trial execution amid the changing market dynamics.
